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Mid Process Survey

Honest, critical feedback from you is the best way for us to say in-tune with your needs. Learning how we did after your loan closes is valuable, but as a team we feel it is more important to understand how we are doing currently. If we are off, we want to correct our efforts now so that you have a great experience from now on. If we are on target then we want to stay on course.

Please take just a few moments to answer 6 very brief questions using a scale of 1 being poor and 5 being the best.

Name
  
Phone
 
Email
1.)
Have we done a good job of determining the right loan program for your specific needs?
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2
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5
2.)
Have we returned your calls promptly?
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5
3.)
Have we answered your all of your questions to your satisfaction?
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2
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5
4.)
Have we kept you informed of the status of your loan?
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5
5.)
Have you found everyone on the team to be courteous and professional?
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5
6.)
Can you make any suggestions on how we might serve you better?
 
Thank you for taking the time to help us. We appreciate you! Have a great day!